rock auto never again u ********

[LUVMY69FORD250RANGER]

got my used shocks today.. wow !! im so delighted....THEY ADMIT THEY SENT ME A CORE USED SHOCKS . what a joke,

they offerend me a refund,AND I WAS LIke COOL. but didnt tell me until i got emial for a return ship label. but i had to ship the part and wait for a refund.
what the hell u ship me a used leaky oil part and i gotta send your used crap back ,,,so i told them just send me the new dam part. ROCK AUTO NEVER AGAIN!!!

[390Nut]

Decaf for you!

Never had one problem with Rockauto.com, and I've spent over $3,000 with them in the last couple years.

Companies do make mistakes, but when you take into consideration that you are one of possibly millions of customers, don't be so irrational if they don't drive up to your door with the correct part the very next morning.

Give them time to make it right, before ya start bad mouthing them. If after a few attempts are made and they wont make it right, then post up what happened.

Quite frankly, from the way you're saying it above, it sounds like you're pissed off because they are TRYING to make it right.

Yeah, you need to send the cores back. They need those cores so they can rebuild them and sell them as remanufactured parts. They also need them so they can verify that you aren't lying to them to just get a pair of free shocks. Imagine how many times a day that actually happens with the hundreds of thousands of online businesses.

They tried to send you a shipping label so you wouldn't have to PAY for shipping it back, and you're still pissed?

Like I said. Decaf for you.

[kaptnkaos]

Well said Paul

KaptnKA S

[LUVMY69FORD250RANGER]

thats a pretty big mistake, theres no excuse for sending used parts,who know how many people this worked on, used alternators, starters. ect./ i gotta wait 5 days on top of 5 days, if i wanted a refund i would have waited longer. , and no they lost my buisness , rock auto sucks. oh sorry ill do it correctly like you do, its rockauto.com the autoparts internet superstore everyone loves with a 5% coupon code.

[390Nut]

thats a pretty big mistake, theres no excuse for sending used parts,who know how many people this worked on, used alternators, starters. ect./ i gotta wait 5 days on top of 5 days, if i wanted a refund i would have waited longer. , and no they lost my buisness , rock auto sucks. oh sorry ill do it correctly like you do, its rockauto.com the autoparts internet superstore everyone loves with a 5% coupon code.

And you've never made any mistakes in your life?

Wow. Remind me never to sell you anything, it's pretty obvious you're not a very happy person.

[69F110]

Zero defect mentality...we see it in the Army all the time.

[LUVMY69FORD250RANGER]

i guess there are some that dont know how to run a buisness and there are some that suceed

[1971fordcustom]

Thanks guy for saying what ya did!! Now I wont have to but if I did it woud not be to nice

[1971fordcustom]

thats a pretty big mistake, theres no excuse for sending used parts,who know how many people this worked on, used alternators, starters. ect./ i gotta wait 5 days on top of 5 days, if i wanted a refund i would have waited longer. , and no they lost my buisness , rock auto sucks. oh sorry ill do it correctly like you do, its rockauto.com the autoparts internet superstore everyone loves with a 5% coupon code.

And you've never made any mistakes in your life?

Wow. Remind me never to sell you anything, it's pretty obvious you're not a very happy person.

I feel bad for the BUMP!!! I think I woad blow my engine if I was the truck

[James72]

[bobbyinpd]

i guess there are some that dont know how to run a buisness and there are some that suceed

I would gladly take your bump off your hands, as you don't seem to be deserving of one....

[fordman]

for parts like this i always use local parts stores. the onl yreasson to but online is because its a great deal or you cant get the parts any where else.

[JWW]

Not trying to , but I plan to buy some stuff from Rock Auto. I spoke with one of the customer service reps., he was very helpful and pointed me in the right direction. The prices looked competitive as well. Plus 390Nut has a coupon code to use

Sorry you got bad parts, but one mistake doesn't mean they don't know how to run a business. Send them back and move on. Good luck with the rest of your truck.

[clemm17]

Your telling me they have millions of customers? He is 1 in a million with a problem. If a bank screwed up an order or bounced a check by mistake by 1 in a million, the Feds would be on them, they would likly be out of buisness.
Mistakes happen, but this one is hard to swallow.
Every customer counts they need to make it right.

[390Nut]

Every customer counts they need to make it right.

they offered me a refund...but didnt tell me until i got emial for a return ship label. but i had to ship the part and wait for a refund.

What part of this isn't "making it right"?

You gotta love living in this day and age of instant gratification.